BioPellet Solutions
Returns & Refunds Policy
At BioPellet Solutions, we take great care to ensure all orders are prepared, packed, and dispatched to the highest standard.
Due to the nature of our products, all bedding purchases are non-returnable and non-refundable once dispatched or delivered. This includes (but is not limited to) straw pellet bedding, bulk bags, pallet orders, and bagged products.
Why we do not accept returns
Horse bedding is a consumable product and must be kept in safe, clean and suitable storage conditions. For hygiene, quality control, and animal welfare reasons, we are unable to accept returns once products have left our premises.
If there is a problem with your order
If you believe there is an issue with your delivery, product condition, or order quantity, please contact us as soon as possible so we can investigate and advise.
To help us resolve your enquiry quickly, please include:
- Your Full Name
- Order Number
- Delivery Date
- A clear description of the issue
- Photos (if applicable)
Contact Us
Please get in touch via our contact page or email us directly and our team will be happy to help.
We always aim to respond as quickly as possible and will do our best to resolve any genuine issues fairly and efficiently.
Delivery Notice
We aim to deliver within 3 working days.
Access for an 18 tonne lorry is required. Please do not order if there is not access for this type of delivery.
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